ScienceSlides Support
I got 64-bit Office 2010 and the addin will not appear?
With the release of Office 2010, you have the option of choosing either 32-bit or 64-bit versions of Office when you install.
Currently there are two different installs for ScienceSlides on each CD (and download). One install is for Office64bit and the other is for Office32bit (and all older versions of Office). Just choose the corresponding install that matches your version of Office to install ScienceSlides.
For any technical or other support questions about ScienceSlides or MySlidesTagger, please contact VisiScience directly through either email or telephone.
You can contact VisiScience by email through contact@visiscience.com. It will greatly speed up the process if you indicate the following information in the email.
- Which operating system you are running (ie. Windows XP, Windows 2000, Mac OS X 10.4, etc).
- Which version of Microsoft® Office® you are running (ie. Office 2011, Office 2010, Office 2003).
- Which version of ScienceSlides or MySlidesTagger you are using (ie. ScienceSlides 2005 Fall Edition)
- A description of any errors that are showing up or things that are not functioning.
Phone
You can also reach VisiScience through our phone number at 919-493-8996 and it would be helpful if the following information was already on hand.
- Which operating system you are running (ie. Windows XP, Windows 2000, Mac OS X 10.4, etc).
- Which version of Microsoft Office you are running (ie. Office 2011, Office 2010, Office 2003).
- Which version of ScienceSlides or MySlidesTagger you are using (ie. ScienceSlides 2005 Fall Edition)
- A description of any errors that are showing up or things that are not functioning.
Our support staff is ready Monday thru Friday 10:00 AM to 4:00 PM EST.